(1) Ways of shipment
The form of shipment is at home or collected in a physical store. For shipping to Península (Spain and Portugal) or Canarias, Baleares, Ceuta and Melilla, will be the company of transports the service. The order will be sent to the address you indicated at the time you made your purchase. *Important: If you are unable to make the delivery due to the absence of the recipient, the transport agency will leave an indicative note and try to contact the recipient by phone. After two failed attempts, the customer must contact the transport agency to proceed with the delivery.
(2) Delivery time
- Peninsula (Spain and Portugal): The delivery time ranges from 2 to 5 working days. Estimate offered by the transport agency.
- Canary Islands, Balearic Islands, Ceuta and Melilla: Delivery time ranges 5 and 10 working days. Estimate offered by the transport agency.
- Rest of countries (Europe): Delivery time ranges 7 and 15 working days. Estimate offered by the transport agency.
(3) Shipping costs
- Iberian Peninsula (Spain and Portugal):
Shipping is FREE for all purchases over 300€ VAT included.
Orders for value equal to or less than 300€ have a cost of 9,99€ VAT included.
- Canary Islands, Balearic Islands, Ceuta and Melilla: Shipping costs not included. Please contact us to know the exact cost of your order.
- Rest of countries (Europe): Shipping costs not included. Please contact us to know the exact cost of your order.
(4) Special rates
The customer must request information on special shipping rates:
- Email: info@suministrosdelsol.com
- Telephone: +34 951 87 00 19
(5) Guarantee
In case of a defective product:
- Suministrosdelsol.com shall proceed to the replacement, reduction of the price or resolution of the contract, as appropriate.
- In the case of processing an RMA to perform a review or repair of a product, the customer must send the equipment to the technical service specified by Sun Supplies.
- At all times, subsequent processing will be free for the consumer or user in case of defective product; both return and repair, except for products sent outside the Iberian peninsula, whose return expenses will also be borne by the customer.
- If the technical service determines that the damages are not covered by the warranty, a report will be sent to the customer with the result of the analysis and a repair budget including the refund expenses, which must be assumed by the customer.
(6) Return of the package
To process a return, you must contact us directly. Shipping costs will be borne by the customer.