1) Legal Policy

In compliance with current regulations, the company suministrosdelsol.com operating on the Internet from this website www.suministrosdelsol.com details below the general conditions for contracting the products and/or services offered through it and from which the rights and obligations of the parties are generated.

2) Identification

These General Contracting Conditions (hereinafter "Conditions") are intended to regulate the relationship between suministrosdelsol.com (hereinafter the "Provider") and the customers (hereinafter the "User"), in relation to all transactions carried out through the on-line shop website.

2.1) Offering company

GREEN ELECTRONIC COMPONENTS SL

SUMINISTROS DEL SOL

B93698884

POLÍGONO INDUSTRIAL LOURDES, NUM. 13 - PUERTA B

COÍN

MÁLAGA

29100

+34 951 87 00 19

INFO@SUMINISTROSDELSOL.COM

2.2) User

A user or client is understood to be an Internet user who acquires this status by browsing the website, using the purchase as a guest or registering on the website, using a form and being assigned a user name and password, for which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, as we shall see in the section on User Registration.

3) Acceptance

By accepting these Conditions, the User declares: - That he/she is a person with the capacity to contract according to the regulations in force. - That he or she has read and accepts these Conditions. 

4) Availability

The User will always and in any case, prior to the start of the procedure for contracting products, have access to the conditions, which may be stored and/or reproduced on a durable medium. 

5) Validity or duration

The period of validity or duration of these Specific Contracting Conditions will be the time that they remain published on the aforementioned website and will be applicable from the moment that the User makes use of the website and/or proceeds to contract any products.

6) Modifications

The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User. The User undertakes to read the conditions of contract carefully each time he or she proceeds to contract a product, given that these conditions may have been subject to modification since the last time he or she accessed them.

7)      Nulidad

Si cualquier cláusula incluida en estas Condiciones fuese declarada total o parcialmente nula o ineficaz, tal nulidad afectará tan sólo a dicha disposición o la parte de la misma que resulte nula o ineficaz, subsistiendo en todo lo demás las Condiciones.

8)      Objeto del contrato

The purpose of this contract is to regulate the contractual relationship between the provider and the user at the time the latter accepts the purchase during the online contracting process by means of the mechanisms set out below.

The contractual relationship of purchase and sale entails the delivery, in exchange for a determined price and publicly displayed through the website, of one or several specific products.

Each of these products may be subject to specific regulations by means of the particular contracting conditions of each one of them, of which more detail will be given in the section on guarantees, returns, withdrawal, or in the technical file of the product itself, due to the different formats in which the products are marketed, their packaging or their very nature.  

9) User Registration

The user can register on the website by clicking on the create account button. To do so, he or she will enter the personal data required as mandatory: name and surname(s), e-mail address and password. Registering as a shop user will provide you with access to the website, to purchase products and to receive newsletters with information about the company and its products. We send a welcome email.

The user will select a user name and a password, promising to make diligent use of them, and not to make them available to third parties, as well as to communicate to the provider the loss or theft of them or possible access by an unauthorized third party, so that the provider proceeds to the immediate blocking. The user has full responsibility for their use and custody, being responsible for the veracity of the personal data provided to the provider.

The user may not choose as user name words that have the purpose of confusing others by identifying the user as a member of the provider, as well as expressions that are rude, offensive and in general, contrary to the law or the requirements of morality and good manners.

10)  Geographical area

This website operates and sells on national and international territory. From now on, this geographical area will be understood as "the Territory". Therefore, we only ship and distribute the products in the Territory. The use of this website and any purchase made on it is considered to have been made in Spain, and therefore subject to the Spanish laws and regulations in force. The Provider does not accept or deliver orders outside the mentioned Territory.

The above is without prejudice to the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.

11)  Product information

The Provider pays great attention to information concerning product characteristics through descriptions from its partner companies and manufacturers, and through photographs illustrating the products. All this is done within the limits of technology and in compliance with market standards.

This descriptive card will include a contact form if you wish to obtain more detailed information. Or for greater ease, you can have a link to extend the information as far as possible.

12)  Taxes, currency and shipping costs

The prices indicated for each product include Value Added Tax (VAT) and will in all cases be expressed in Euro currency (euros). These prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased.

13)  Language of the contract

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contracting.

14)  Steps in the Hiring / Purchasing Process 

14.1) Registration

To be able to start the process of contracting products on www.suministrosdelsol.com, it is not necessary to register as a user since the "guest purchase" is available, although registration is recommended for greater control of the process. To register as a user, click on the button on the home page of the website called "create an account" and fill in the mandatory data requested on the page that will appear below.

After registration, the user name and password will be assigned automatically, according to those that have been The registration system is not equipped with a user verification system in the registration process. Therefore, before the activation of the user in the system, a welcome message is sent to the email. Once correctly registered, the user will be able to enter the control panel of his profile with his username and password in order to manage all those functions that the provider of the site has made available to him, such as the section on account data, my orders and the possibility of exercising A.R.C.O. rights.

Once you have registered, you will be able to proceed with the purchase of your product(s).

15)  Product availability

The products offered by this website are available for sale but there is also an option to buy the products on request. In the event of a delay in delivery, prior notification will be given by telephone or e-mail, offering a refund of the purchase price if applicable.

16)  Types of products

The website features a wide range of products related to the world of solar energy, from solar panels and lithium batteries to state-of-the-art inverters.

17)  Maximum order amount

There is no maximum order. 

18)  How to expand or Cancel my order

To extend an order you can always do so if you have not finished your purchase, and you can do so by clicking on the "Continue Shopping" button.

To cancel an order after making a purchase, the customer can call us or send us an email, in case the shipment is already in delivery.

For orders that have already left the premises of suministrosdelsol.com, the courier company will be notified and in this case, the amount returned to the customer would be full except for the derired shipping costs.

To request the cancellation of your order you must send an email to info@suministrosdelsol.com.

19)  Shipping costs and methods and delivery time

You can consult the policy on Shipping costs and delivery times here.

20)  Where can I consult my invoice?

The invoice will be sent to the customer via the e-mail address indicated in the purchase process.

To obtain the invoice of your purchase, do not forget to indicate your invoicing details at the time of purchase. You can also attach these details by email to info@suministrosdelsol.com  or call us on +34 951 87 00 19.

21)  Value Added Tax (VAT)

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT). 

22)  Methods of payment

You can consult the methods of payment here.

23)  Returning defective, damaged or incorrect products or exercising the right of return

Once you have received your order, you can cancel your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts, if any, within 14 calendar days of receipt of your order.

 You can download the return form here

The customer will be responsible for the return of the product, unless it is defective, damaged or incorrect. Likewise, in the event of choosing the option of collecting the product from the customer's home, the costs of the collection itself will be borne by the customer.

Shipping address for returns:

Att: SUMINISTROS DEL SOL

Contact telephone: +34 951 87 00 19

Address: CALLE DE LA ARTESANÍA 7, POLÍGONO INDUSTRIAL LOURDES - NAVE 13-B 29100 COÍN (MÁLAGA)

We remind you that when you make use of your right of withdrawal, the money paid for the product(s) purchased will be refunded and will include the amount of the purchase and, if any, the costs of delivery in the least expensive mode of ordinary delivery. Likewise, if you choose the option of collecting the product from your home, the costs of the collection itself will be borne by the customer.

The articles must be accompanied by their original packaging. In this sense, no returns will be accepted for products that have been tampered with in any way, either in their original form or in their electronic configuration.

In the case of products that require them to be opened and used in order to find out if they are working properly, the Provider will require that the product being returned is in perfect condition and that it has all its elements, packaging and wrapping. He must also ensure that:

a) It has not been used incorrectly or negligently, has not been handled in an inappropriate or imprudent manner and has not been subjected to abnormal or harmful conditions.

b) It has not been involved in any accident or been damaged when trying to repair or modify it.

c) Has not been used in a manner contrary to the manufacturer's instructions.

d) Has not deteriorated due to natural wear and tear after receipt.

In the event that the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and/or we may ask you to reimburse the full cost of transport and servicing, which will be charged at the current standard rates.

We may charge your credit or debit card account for these costs or use the payment details provided when you place your order.

In the event of a defective product, the Provider will, as appropriate, repair, replace, reduce the price or terminate the contract, which will be free of charge for the consumer and user.

In the event that the product or its packaging has been damaged or is not in its original condition, the value of the item will be depreciated. This provision does not affect the rights granted to the consumer by the legislation in force.

In those cases in which you consider that at the time of delivery the product does not comply with the stipulations of the Contract is a product that was damaged during shipping, or is incorrect, you must contact us immediately using our contact form, providing the details of the product and the damage it has suffered, or by calling +34 951 87 00 19 during our aforementioned customer service hours or the Customer Service section.

Once the return request has been examined and the appropriate checks have been made, and confirmation has been sent by e-mail, we will proceed to collect the product from the place where it was delivered. We will carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether the product should be returned or replaced (if applicable).

The return or replacement of the item will be made as soon as possible and in any case within 14 calendar days from the date on which we send you an e-mail confirming that the return or replacement of the non-compliant item is appropriate. The amounts paid for those products that are returned due to a proven defect or fault will be fully reimbursed, including the delivery costs incurred to deliver the article.

The refund will be made by the same means of payment as was used to pay for the purchase. The rights recognised by current legislation are not affected. It will not be possible to exchange an article for a different one, in which case it must be returned and a new purchase made.

In the event that you have received an incorrect order, please call us at Customer Service on +34 951 87 00 19 or send us an email to info@suministrosdelsol.com . We will be happy to assist you in correcting the error. 

24)  Customer service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to info@suministrosdelsol.com or by calling +34 951 87 00 19.

25)  Commissioning of the equipment

If you have expressly waived receiving technical support for the start-up, you can skip this point.

For pre-configuration and start-up, please contact our technical support department BEFORE PLACING A SINGLE CABLE and at least ONE DAY BEFORE BEGINNING WITH THE INSTALLATION. Connecting the equipment beforehand or doing it incorrectly invalidates the guarantee and will entail an additional cost of €150 that must be paid in advance.

The person installing the equipment/s must have basic knowledge of electricity and have a multimeter for checks. The contact for technical support attends exclusively by WhatsApp messages and his number will be provided when sending the order.

Note: In the case of Axpert inverters, they will not be supported if they are connected to a network, nor will they be able to manage Wi-Fi.

26)  Provider's rights

- Preserve, modify or suspend your website without prior notice.

- Modify the price of the offers.

- Reject orders due to lack of stock or non-payment by the customer.

- Refuse access to computer tools to customers in case of failure to comply with these conditions.

- To receive the amount of the customer's purchases, once the transaction has been accepted.

- To reserve ownership and retain full ownership of the item until full payment by the customer.

- Not to reproduce, alienate or dispose of the information published by The Provider in all its contents without the express permission of the company itself.

- Proceed to correct or amend human or computer errors.

27)  Limitation of responsibility

All information provided by the User to the Provider and through the corresponding forms must be truthful.

It is the User's responsibility to keep the data provided to the Provider duly updated. In any case, the Provider disclaims any liability for damages caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider will not be liable in those cases where it is the responsibility of the parents, guardians or legal representatives of the Users who are minors or disabled to authorise access, provision of personal information or use of the website or the contracting of any products or services provided through the applications or web platform.

It shall be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or disabled person to contract the products and services provided through www.suministrosdelsol.com .

The Provider shall not be liable for any interruptions in electrical or telecommunications services that prevent users from using the services offered.

28)  Applicable Law & Jurisdiction

These conditions shall be governed by or interpreted in accordance with Spanish law in those matters not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals of the user's domicile. In the event that the user is domiciled outside Spain, the provider and the user expressly renounce any other forum, submitting themselves to the Courts and Tribunals of the domicile of the OWNER OF THE WEBSITE.

29)  Online dispute resolution platform for consumers and traders

Information related to the online dispute resolution of Art. 14, para. 1 of the ODR (Online Dispute Resolution Regulation)

The European Commission has launched a platform to help consumers and traders resolve disputes relating to purchases made on the Internet.

Address to the platform:

https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase