1) Legal Framework
2.1) Bidding Company
2.2) The User
5) Validity or Duration
8) Purpose of the contract
9) User Registration
10) Geographical scope
This website operates and sells on national territory. This geographical scope is hereinafter referred to as "the Territory". Therefore, only products are shipped and distributed in the Territory. The use of this website as well as any purchase made on it is considered made in Spain, and therefore subject to Spanish laws and regulations in force. The Provider does not accept or deliver orders outside the Territory mentioned.
All of the foregoing is without prejudice to the fact that we may soon offer these services in excluded areas, in which case they will be announced in advance on this website.
11) Product information
The Provider pays close attention to information regarding product characteristics through descriptions from its partners and manufacturers, and photographs illustrating the products. All this is done within the limits of technology and respecting market standards.
This descriptive card will include a contact form if you wish to obtain more detailed information. Or for ease of use, you may have a link to expand the information as far as possible.
12) Taxes, currency and shipping costs
The prices indicated for each product include Value Added Tax (VAT) and are in any case expressed in Euro currency (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased.
13) Language of the contract
The hiring procedure and pre-contractual information is in Spanish and this language will be used to carry out the hiring.
14) Steps in the Contracting / Purchasing Process
In order to start the process of hiring products at www.suministrosdelsol.com, it is not necessary to register as a user since "purchase as a guest" is available, although registration is recommended for greater control of the process. To register as a user, click on the button that appears on the main page of the website called "create an account" and fill in the required information requested on the page that will appear below. After registration, the assignment of the user name and password occurs automatically, according to those previously chosen by the interested party.
The registration system does not have a user verification system during the registration process. Thus, before the activation of the user in the system, a welcome message is sent to the email. Once registered correctly, the user will be able to enter with his user name and password to the control panel of his profile to be able to manage all those functions that the provider of the page has made available, such as for example the section of data of the account, my orders and the possibility of exercising the rights A.R.C.O.
Once you have registered, you will be able to purchase your product(s).
15) Availability of the product
The purchase of the products is under order, it does not have stock. In case of delay of the shipment it will be notified previously via telephone or through the electronic mail, offering the refund of the amount of purchase if it proceeds.
16) Types of products
The website has a wide range of products related to the world of solar energy, from solar panels and lithium batteries to latest generation inverters.
17) Maximum order amount
There is no maximum order.
18) How to extend or cancel my order
To extend an order you can always do so as long as you have not finished the purchase, and you can do so by pressing the button "Continue shopping".
To cancel an order after making a purchase, the customer may call us or send us an email, in the event that the shipment was already in delivery.
For orders that have already left the facilities of suppliesdelsol.com will notify the courier company and in this case, the amount of return to the customer would be full except for shipping costs.
To request the cancellation of your order should send an email to the address email@example.com .
19) Shipping costs and methods and delivery time
You can consult the policy on Shipping costs and delivery times here.
Where can I consult my invoice? The invoice can be viewed and downloaded from the user control panel. For this download, the user must go to "My Account", "Order History", after locating the desired order, the user can click on PDF or "Details" and then clicking on "Download your invoice as a PDF file".
In turn, the invoice will always be delivered printed along with the order.
21) Value Added Tax (VAT)
In accordance with current legislation, all purchases made through the website will be subject to Value Added Tax (VAT).
22) Methods or Modalities of payment
You can consult the policy on Shipping costs and delivery times here.
23) Returns of defective, damaged or incorrect products or exercising the right of Withdrawal
Once you have received your order, you can cancel your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts if any within 14 Natural days after receipt of your order.
We remind you that when you make use of your right of withdrawal, we will refund the money paid for the product / s purchased / s and include the amount of the purchase and if they had existed, the costs of delivery in the least expensive mode of ordinary delivery.
You can not return items, exercising the right of withdrawal, which do not have their original packaging intact and unsealed and any type of personalized product for the customer. In this sense, we will not accept the return of all those products that present some type of manipulation of the protective film of the box or wrapping, otherwise the value of the article will suffer a depreciation of the same one.
In the case of products that require opening and use in order to know if they work properly, the Provider will require to accept its return that the product that is returned, is in perfect condition and also, having all its elements, packaging and wrappers.
And in addition it will have to make sure that:
a) Has not been used incorrectly or negligently, has not been handled improperly or recklessly and has not been subjected to abnormal or harmful conditions.
b) Has not been involved in any accident or been damaged while attempting to repair or modify it.
c) Has not been used in a manner contrary to the manufacturer's instructions for the Product.
d) It has not deteriorated due to natural wear and tear upon receipt.
In the event that the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or reimburse you for the amount paid and/or we may ask you to reimburse all transport and servicing costs incurred at current standard rates. In order to make such a refund, we may charge the above costs to your credit or debit card account or use the payment details provided at the time of the Order.
In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, efforts that will be free for the consumer and user.
In the event that the product or its packaging has suffered any damage or is not in the original condition of shipment, the value of the article will suffer a depreciation of it.
This provision does not affect the rights recognized to the consumer by current legislation.
In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract is a product damaged during shipment, or is incorrect should contact us immediately through our contact form, providing the data of the product as well as the damage it suffers, or by telephone at +34 642 582 751 in our hours of customer service previously outlined or the epigraph Customer Service.
Once the return request has been examined, and the appropriate checks have been made, after confirmation via e-mail, we will proceed to collect the product at the place where it was delivered.
We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable time if the return or replacement of the same (if any). The return or replacement of the item will take place as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-conforming item proceeds.
The amounts paid for those products that are returned due to a proven defect or defect will be refunded in full, including delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.
The rights recognised by the legislation in force are excluded.
The exchange of an article for another one will not be admitted, in this case, it will be necessary to proceed to its return and to the accomplishment of a new purchase.
The return of a product purchased on the web, may be done by the following route:
- Certified delivery by post or transport company to the following address:
José María Jimenez Bernal
Calle Granada 8, 29108
Guaro - Málaga
- In the event that you have received a wrong order, please call Customer Service on 642 582 751 or email us at firstname.lastname@example.org . We will be delighted to help you to correct the error.
24) Customer service: Help, Suggestions and Complaints
At any time, you can contact our Customer Service Department for help, suggestions or complaints by writing to email@example.com or calling 642 582 751.
25) Provider's rights
- Keep, modify or suspend your site without notice.
- Modify the price of the offers.
- Reject orders for lack of stock or non-payment of the client.
- Reject the access to the computer tools to clients in case of breach of these conditions.
- Perceive the amount of customer purchases, accepted the transaction.
- Reserve the domain and retain full ownership of the item until full payment by the customer.
- Not to reproduce, alienate or dispose of the information published by the Provider in all its contents without the express permission of the company itself.
- Proceed to correct or amend human or computer errors.
26) Limitation of liability
All the information provided by the User to the Provider and through the corresponding forms must be truthful. It is the User's responsibility to keep the data supplied to the Provider duly updated. In any case, the Provider shall not be liable for any damages caused as a consequence of having provided false, insufficient, inaccurate or incorrect information.
Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.
The Provider shall not be liable in those cases in which it corresponds to parents, guardians or legal representatives of users under age or disabled, authorize access, provision of personal information or use of the website or the hiring of any products or services provided through applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person to contract the products and services provided through www.suministrosdelsol.com .
Users' access to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it will correspond to the User to have the necessary tools to detect these viruses or harmful computer elements. Consequently, the provider shall not be liable for any damage to the computer equipment of Users or third parties during access to the Contents.
The Provider shall not be liable for interruptions in electrical or telecommunications services that prevent users from using the services offered.
27) Applicable Law and Jurisdiction
These conditions shall be governed by or interpreted in accordance with Spanish law in that which is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of products or services object of these
Conditions, to the Courts and Tribunals of the user's domicile.
In the event that the user is domiciled outside Spain, the provider and user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of the owner of the WEB.
28) Online dispute resolution platform for consumers and traders
The European Commission has launched a platform to help consumers and traders resolve disputes concerning purchases made on the Internet.
Direction to the platform: